All Auto Europe Car Rentals include liability and fire insurance at no extra cost. They will loose out on any of my future bookings. Auto Europe are one of the world's leading car hire brokers and offer car rental in around 8,000 locations worldwide. I will repost on this forum with an outcome.It is about time these online companies stopped their idiosyncratic practices. If you read the T&C's they say it covered for the full amount. I've been home 4 weeks and seen no refund of deposits. We need your email address to verify that your review is genuine. A shambles of a company! I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. Please call our customer service in Portugal - (+351) 308 805 968 between 9:00am and 1:00pm every working day - to check any solution and/or further understanding of the issue. My very very bad experience was due to the simple fact that I was able to use the service of the car rental company that I chose ... they (the rental company) simply stopped my rental ... and Auto Europe UK did not make a move to try to test the problem ... Not even by phone calls, much less online, via email or website!They just kept my money! Do not use. All of Auto Europe’s basic rentals include fire insurance and third party liability insurance, which covers damage to everything outside of the vehicle. they also show you what company the quote is from. Leave this blank if you'd like to publish your review anonymously. Auto Europe Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. 343 helpful votes. Always check your card statement: charged for non existing rental. We bacisally had no choice. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). Beware! The main downside is that car hire excess insurance could end up costing you more than you save. The only two emails I received both confirmed that the payment didn't go through. Auto Europe were both very good price and then when I had to cancel my plans due to government travel restrictions made it very easy to cancel the booking and refund me. Do you agree with Auto Europe US’s star rating? Never got the car, never got a refund. This is not to mention the stress that affected her for the whole of the holiday as she needed to drive instead of myself.Auto Europe have refused all my entreaties for the return of any of my money citing their entitlement not to honour the contract in the circumstances.It is reported that there are 20 million UK license holders whose license is out of date Their only offence is under section 99.5 of the RTA(1988).I consider the action of Auto Europe to be completely unfair, unreasonable and unjust. Paid for a car to be available at the airport in create. I tried again at 05:30 and this time payment was confirmed. First, you will need to pay the excess directly to the car hire company. 935 reviews. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. If you take a look at the Auto Europe review feedback on Trustpilot, meanwhile, you’ll find the majority of it rates them as excellent. The sign on the wall stated it closed at 7pm. Always great. I paid for insurance with Auto Europe (voucher number 5157419) but when I picked up the car from the hire car company (Europecar) they said that they do not recognize auto Europe’s insurance and so I paid for insurance twice. Would you like to add a photos or videos? But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. auto europe are a respected broker. Beware! Check out what 6,655 people have written so far, and share your own experience. This with marred for us both by an unarguably distressing experience.I was denied the use of prepaid car hire (Voucher auto Europe-AE) by the Car Hire rental company (Avis)at the airport on account of my license being out of date. People should not pay any money in advance for car hire abroad whatever the inducements although pre booking is usually financially advantageous. It cost more than the original hire.When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. Easy to order, fair prices and cancellations are as described. Stay away! When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. Will definitely use Auto Europe … they provide quotes from the main rental companies, and they are open about what is included and what is not. Buy insurance from the company renting you the car. but when I booked a van and tried to cancel 45 minutes after booking (3 weeks before), they told me there is no cancellation for vans in AUgust-september.and its written in their terms (in the 6 pages terms). Your browser does not support embedded videos. Auto Europe Australia's service was excellent when I made my booking but, even more importantly, the service was equally excellent when I had to cancel my booking. Check out what 1,271 people have written so far, and share your own experience. I have been using Auto Europe for many years - always happy with the service. Brought this up with Auto Europe as they were whom I'd placed my original order and they have been no help at all. Voice your opinion today and hear what 6655 customers have already said. This insurance is with Auto Europe and not with Avis. Although it was mentioned in the sam epage with the car I booked. The service is excellent, the prices are often the cheapest and they don't mess you around with hidden charges etc. I’m hoping this publicity at the least would serve notice to others about this risk. Strengthen your review by uploading photos & videos. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. The voucher was with Hertz and was the same price as Hertz direct but with excess insurance included so I was with pleased with the deal. This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. When I asked to be out through to customer services they told me no. (Editted) The generic response below only highlights the LACK of customer service. I was able to pick up the car slightly in advance - no question asked. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. Visit this website autoe urope.it. When I arrived The Europcar office was closed. This insurance is with Auto Europe and not with Avis. Terrible company. I made a reservation on autoeurope.co.uk for my forthcoming trip only for the payment to fail at the last hurdle with a payment error of sorts. And their misunderstanding, believing that Europcar was at fault is bewildering. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . Sneaky thieves, will have to chargeback through my card issuer. Thank you for your reservation and your review. As it was 4:30am, I attributed the failure to website maintenance. Avis would not even add my wife as an additional driver. Europcars customer service couldn't either.I had to get a last minute car at the airport through another vendor, at great additional expense, luckily they had car big enough for my group of 4 and luggage. Only the latest review will count in the company's TrustScore. 9 years ago. Affordable excess refund is one of the reasons I always choose Auto Europe. Save. A typical day at Auto Europe would be signing in at work and taking inbound calls o book reservations. The pros of car hire insurance are that it makes it cheaper to claim if your rental car gets damaged, and the monthly premiums are usually low. Much like the US, it is illegal to operate a vehicle without insuring any potential damage to outside property or people, so all of our car rentals automatically include it. Well we are definetly never coming back, and like booking a flight you should stick with one of the more expensive ones if you want to avoid the risk of loosing your booking to technicalities. 2. Car hire fee appropriation-Licence expiry My wife and I have just returned from a holiday in Sicily. They rent vehicles from many of the leading brands globally including Alamo, Avis, Budget, Europcar, Hertz, National, Sixt, Enterprise and Dollar. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. Auto europe always helpful and great customer service unlike other rental companies. In the end I rented through another company but they secretly charged my card. Booked car hire for the whole of September through Auto Europe UK and paid for full insurances etc Collected the car from the Inter Rent desk at Murcia Airport. This is a scam - formal complaint submitted to the financial ombudsman about Auto Europe. Help future customers by talking about customer service, price, delivery, returns & refunds. As in all these cases, there is a lot of detail, but we will try and keep this to the bare minimum. Car hire reviews in Faro. I was then asked if i would like to book another car for the day before.Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. Thank you. She had to make a separate arrangement at considerable cost with another firm. I am lucky enough to travel several times a year in Europe and I will NEVER USE this company again. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm.I was unable to contact Auto-europe. Do you agree with Auto Europe US's TrustScore? Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. The line kept getting cut off after being on hold for ages. In fact Inter Rent have produced documentation indicating I'd had extras. 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. Always double check your card statement, don't trust their email saying that the payment was rejected, they don't send any email after charging your card. If there is any damage, you will have to pay the excess to the car hire company, but you will then be able to claim it back. How is that right? * One or more of these files was not uploaded due to an invalid file type. Auto Europe made unavoidable cancellation very easy! Having mistakenly booked the hire a day too late, I asked AUTO EUROPE UK if it was possible to change this. Beware! published 9 months ago We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. Big mistake!! Book direct with hire companies and you have more rights. I booked with Auto Europe. It is their responsibility to ensure what they sell me is correct. Auto Europe Lets Us Book Rental Car Insurance Without Deductibles Generally in the USA, if we purchase the collision damage waiver (CDW) through the rental car agency, this would absolve us of any financial responsibilities (provided the damage to the rental car isn’t caused by … They asked for my credit card and told me it was for the refundable deposit. So £125 paid for absolutely nothing. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb. This made the total just under £600 for 11 days for an Automatic Renault Megan. No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! Easy to recommend them - very efficient! © 2021 Trustpilot A/S. Take the money, do not provide the service and keep the money! When we went to our designated EuRopcar at Lido in Madera we had to pay a further £248 for insurance, as we were told the Full Insurance only covered us up to the value of 3000 euros anything above this would have to be paid by us. Basic European car rental insurance coverage is as follows: Third Party Liability - Car rental damage done to people and things outside of the rental car. Do not book with them if you want to risk the chance of being stranded at an airport late at night. Told me to read the small print! For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. Hardest part of the job was getting approval for everything we sold. Would avoid at all costs. Won't be booking with Auto Europe again - highway robbery. 4.4. autoe urope.it.